Shipping
- Orders are shipped within 7 days of purchase, or in the case of preorders, within 7 days of item availability.
- Standard shipping at the time is $5 with in the US.
- If you order an in-stock pin with a presale pin both items will be shipped once presold pin becomes available.
- We provide tracking for all of our pins, including international.
- Shipping to most countries is $15. Keep in mind that we are not responsible for any customs and import duties that may apply.
- Presale Pins
- Presales begin the day a pin goes into production. Depending on the complexity of the pin and how many samples are needed, this can take anywhere from 4 to 8 months and, on rare occasions, up to a year. In order to ensure the best quality of our pins, this time may vary and is subject to change. We truly appreciate your patience during this time. For more up-to-date information on your pin, please follow us on Instagram @charmpinsandneedles where we will be posting production updates.
Refunds/Exchanges/Returns:
- Due to the limited and high demand nature of our products we do not accept any returns or exchanges. All pins are inspected prior to shipping to ensure the best quality. Final Sale also applies to pre-ordered pins as well. If there are any issues or concerns please do not hesitate to email us at [email protected].
- Please ensure that your name and address are correct when placing an order. If you have made a mistake please contact us as soon as possible so that we can ratify the error. Once the item has been shipped it will up to you to contact USPS.
- All Fantasy Pins are fan made products and therefore are non tradeable in the Parks.
Grading
Enamel pin manufacturing is a multistep process that is done mainly by hand. Therefore, it is impossible to find a pin that is 100% flawless; under a magnifying glass, every pin possesses minor blemishes or flaws. Nevertheless, our priority is to bring you high-quality products. When purchasing, please refer to the following grading guide.- Collector's Grade (A Grade): Nearly flawless. May have a flaw or two that are not easily noticeable
- Standard Grade (A- Grade): May have flaws that are only visible at certain angles and/or under bright un-natural lights. Does not take away from the overall quality of the pin
- B Grade: Minor flaws that are somewhat noticeable but will not take away from the overall quality of the pin
- C Grade: Minor flaws that are clearly noticeable upon first glance
- D Grade: Major flaws such as missing enamel or highly noticeable face flaws
- F Grade: Most suitable for pin modifiers. Will contain major flaws that are considred "beyond repair," such as large pieces of missing enamel
Updated March 2024